Apple Gives Me The Runaround And I Save $259 On My MacBook Pro
So the saga ended today. You would think that for a $2599 laptop (I added the 160gb hard drive) Apple would work a little harder to make the sale a success, but that wasn't the case. In case you haven't been reading my blog I'll recap everything for you.
Jan 11 - I decided to switch to Mac, but didn't have a high enough limit on my credit card.
Jan 12 - I got the limit on my credit card increased and ordered my MBP
Jan 13 - Apple notified me that my shipping address didn't match my billing address. I got this fixed immediately and they said everything was ok.
Jan 14 - Sunday, Apple probably doesn't process or ship orders on Sundays.
Jan 15 - Apple emailed me and said that my credit card was declined. Credit card company said it was their fraud monitoring program and that things should be good to go now. I called Apple back and they told me that everything was now ok!
Jan 16 - I was looking forward to my MBP shipping since the online order status ship dates were 17th-19th.
Jan 17 - Another problem... Apple was undercharging my order so it couldn't get processed. Apple gave me a $20 discount to cover the undercharged amount and to make up for the delay. Phone rep said that everything was ok now.
Jan 18 - Waiting for MBP to ship, order status says everything is ok.
Jan 19 - Waiting for MBP to ship, order status says everything is ok.
Jan 20 - Waiting for MBP to ship, order status says everything is ok.
Jan 21 - Sunday, Apple probably doesn't process or ship orders on Sundays.
Jan 22 - Apple notified me at 2pm PST that there was still a problem with my order. At this point I was so fed up with the whole ordeal and just canceled my order.
After 10 days of waiting and Apple telling me 3 times that everything was in line with my order I had gotten no where. Why would the phone support people tell me 3 times that everything was all set with my order when it wasn't? Apple offered to give me the upgraded shipping for free when I told them I wanted to cancel my order, which I obviously didn't accept. I still wanted the MacBook Pro though, I just didn't want to deal with the Apple phone reps anymore.
So, I went to check out MacConnection.com. Turns out they had some amazing offers;
- $150 rebate
- FREE photo printer ($100 value)
- FREE carrying case ($69.88 value)
- FREE Parallels Desktop ($79.99 value)
- FREE Logitech V200 Mouse ($29.88 value)
- FREE Shipping on Web Orders Over $499 (PRICELESS!)
- No Sales Tax, which Apple had to charge since there is an Apple store in the state :(
The same computer (minus the 160 gb hard drive) was $2499 - $150 rebate = $2344
So I saved $259 by ordering from MacConnection.com. I also went ahead and got Parallels since it was free. If I would have taken advantage of all the offers I could have gotten another $280 in savings or $539 savings total!
Now as long as MacConnection.com doesn't give me the run around Apple did I'll be one happy customer :)